Shipping & Delivery

1. Where We Ship

Region Eligible Products Cost Carrier / Service Transit Time* Notes
Contiguous United States (48 states) Massage chairs & saunas FREE LTL Freight, curb-side 2 – 5 business days Appointment + signature required
Contiguous United States (48 states) Small parcels & accessories FREE UPS Ground / USPS Priority 2 – 4 business days —
Hawaii, Alaska, U.S. territories, Canada & international — Not available at this time — — We’re working on it—join our newsletter for updates.

*Transit time begins once the shipment leaves our California warehouse (see § 2).

2. Order Processing

  • Orders placed before 12 PM PST (Mon – Fri) ship same business day.

  • Orders placed after 12 PM or on weekends/holidays ship the next business day.

  • Pre-orders/back-orders always show an estimated ship date on the product page.

3. Freight Delivery – Massage Chairs & Saunas

  1. Scheduled Call-Ahead – The carrier phones you 24 h in advance to set a four-hour delivery window.

  2. Curb-Side Drop – Standard service places the boxed unit at the first dry area (e.g., garage or porch).

  3. White-Glove Upgrade (optional) – In-home placement & debris removal; add at checkout.

  4. Signature Required – Inspect packaging for visible damage before signing the Proof of Delivery.

4. Tracking Your Order

The moment we create a label you’ll receive an email from hello@relaxe.co containing a live tracking link.
Didn’t see it? Check spam or email us and we’ll resend.

5. Delivery Issues

  • Lost in transit – Tell us within 7 days of the last scan; we’ll file a claim and ship a replacement.

  • Visible damage – Photograph the box/chair and email us within 48 hours; we’ll arrange pickup & send a replacement at no cost.

  • Missed LTL appointment – Carriers charge a redelivery fee; contact us ASAP to reschedule and avoid storage charges.

6. Taxes, Duties & Tariffs

All duties & tariffs for deliveries inside the contiguous U.S. are pre-paid by Relaxe. You’ll never owe additional fees at the door.

7. Need Help?

Call / Text (213) 510-1483   |   Email hello@relaxe.co
Customer Care: Mon – Sat 9 AM – 5 PM PST